WEBSITE TERMS OF USE6 January 2025
Welcome to Our Website!
Welcome to SUGARSPIKE.AU, operated by Queensland Medical Specialists Pty Ltd, with company registration number ACN 168 968 867, and having its principal office at Unit 1, 63 Fawkner Street, Chapel Hill QLD 4069 ("we," "us," or "our").
PLEASE READ THESE SITE TERMS CAREFULLY BEFORE USING THE SITE. By accessing or using our website SUGARSPIKE.AU, you agree to be bound by these Terms of Use ("Terms"). If you do not agree to these Terms, you must not use this website.

About Us

Our services and products include a separate Continuous Glucose Monitoring (“CGM”) device and accompanying software for reading glucose levels. The CGM device is supplied solely by Skin Tech Limited, registered in Hong Kong. The mobile application and software, provided by us, facilitate data visualization but are not responsible for the CGM's functionality.
The CGM is intended for informational and wellness purposes only and is not designed to diagnose, treat, or manage medical conditions, including diabetes. Diabetic individuals are not permitted to use this product. For medical concerns, consult a healthcare professional.
Updates to Terms

We reserve the right to revise these Terms at any time without prior notice. Changes will be effective upon posting on our website. Continued use of the site indicates your acceptance of the updated Terms.
Eligibility to Use

You are at least 18 years of age.
You are not pregnant.
You have not had a heart attack (myocardial infarction), stroke/transient ischemic attack, or major surgery in the last two months.
You have a body mass index (BMI) of at least 16.5 kg/m2.
You can safely eat a gluten-free and vegan meal. (Meals may contain traces of these and other allergens, as they are prepared in a kitchen handling other ingredients).
If you are being treated for chronic medical conditions (such as eating disorders), you have checked with your treating physician that this product is safe for you. Diabetic individuals are strictly excluded from using our Services.

Account Creation and Management

You do not need to create an account to browse and view general information on our website. However, certain features, such as accessing personalized insights or purchasing products, may require you to create an account with us. Your account is subject to these Terms of Use and any applicable user agreements or policies provided during registration.
By creating an account, you can manage your settings, including updating your personal details, such as your name, email, and password, or deleting your account. If you need assistance with your account, you may contact our support team via the following:
Email: info@sugarspike.au Live Chat: Available on our website or mobile application (if accessible in your region).
You are responsible for keeping your account login credentials, including usernames and passwords, secure and confidential. Sharing your login information with third parties is strictly prohibited. We reserve the right to suspend or disable your account if we reasonably believe you have violated these terms or compromised the security of your account.
If you suspect that your account has been accessed by an unauthorized person, you must notify us immediately at info@sugarspike.au. We will take reasonable steps to secure your account and assist you with any necessary updates.
Membership

Membership access to the app and related features begins once you have completed the necessary registration process. Membership includes ongoing access to personalized insights, health logging, and nutritional recommendations.
You can manage your membership by logging into your account. Your membership will automatically renew unless canceled according to the cancellation policy provided in these Terms.
Membership grants access to community features where you can interact with other members and our support team.
You are responsible for keeping your membership details, such as email and password, confidential.

Use of the Site

By accessing the site, you agree to:Comply with applicable laws.
Not misuse the site (e.g., introduce viruses or unauthorized data scraping).
Not use information or tools from the site for medical decisions without consulting a professional.

User-Generated Content

Some features on our website may allow you to upload or share content, such as comments, discussions, messages, photos, videos, or other materials ("Content"). By submitting Content, you represent and warrant that it complies with our Acceptable Use Policy and any applicable standards outlined in these Terms. You are solely responsible for ensuring that your Content does not violate the rights of others or any laws.
We reserve the right to review, remove, or refuse any Content at our discretion, for any reason, including if we believe it does not comply with our Acceptable Use Policy. You will be held liable for any damages or losses incurred as a result of non-compliance with these terms.
We disclaim responsibility for any decisions you or other users make to share biometric, health, or other sensitive personal information on our website. You acknowledge that sharing such information is at your own risk and may be subject to applicable privacy laws.
Acceptable Use Policy

Your use of our website and any content you upload must comply with this Acceptable Use Policy. We expect all users to adhere to the following standards:
Content StandardsAll content you upload must:Be accurate where it states facts.
Represent genuinely held opinions where it states opinions.
Comply with applicable laws and regulations.
Not encourage or incite unlawful acts, including acts of violence or terrorism.
Not include advertising, solicitations, or promotional activities unrelated to our services.

Prohibited ActivitiesYou must not use the website, information, or content in any manner that:Defames, bullies, harasses, intimidates, or humiliates any individual or organization.
Promotes hate speech, discrimination, or offensive materials based on race, religion, gender, sexual orientation, or other protected attributes.
Shares or includes explicit, violent, or harmful content, including sexually explicit material or child exploitation.
Violates intellectual property rights, including copyrights, trademarks, and proprietary rights of others.
Deceives or misleads users, impersonates others, or misrepresents your identity.
Spreads spam, malware, or other harmful technologies that disrupt the site or its users.
Advocates illegal activities or breaches legal duties, such as confidentiality agreements.
Invades another person’s privacy or causes unnecessary distress or annoyance.

EnforcementIf we determine that you have breached this Acceptable Use Policy, we reserve the right to take any action we deem necessary, including:Removing any offending content.
Disclosing your identity and content to law enforcement authorities.
Restricting or terminating your access to our website, products, or services.
Pursuing legal claims for damages or losses resulting from your actions.
Your use of our website signifies your agreement to abide by this policy and understand the potential consequences of violations.

Intellectual Property

All content, trademarks, and proprietary materials on this website are owned or licensed by us. Unauthorized use of this content is prohibited.
Liability Disclaimer 

To the fullest extent permitted by law:We, including our affiliates, branches, and partners, will not be liable for any monetary damages, including direct, special, incidental, indirect, consequential, exemplary, or punitive damages.

This limitation includes, but is not limited to, damages resulting from:
Direct, incidental, or consequential damages related to the CGM or software.
Issues arising from improper or unregulated use of the CGM.
Loss of profits, data, or intangible assets.
Security breaches, including unauthorized access to transmitted information.
Business interruptions, personal injury, or privacy losses arising from the use of our website or third-party tools linked to our services.
Malware or harmful material that may affect your device during the use of our site or associated third-party websites or software.

These limitations apply irrespective of the type of claim, whether under contract, tort (including negligence), strict liability, or any other legal theory, even if we have been advised of potential damages.

You are responsible for implementing backup and safety measures to protect your data and devices. We are not liable for data loss or device issues stemming from errors in our products or services.

You acknowledge and agree that we are not liable for decisions to share personal or health data through our services. By using our products and services, you release us and our affiliates from liability related to the collection, processing, or sharing of personal information.
Notwithstanding the above, our maximum liability to you for any loss or damages will be limited to one of the following:Rectifying any faults in our site or services.
The value of $100 AUD (or equivalent in your currency).

Data Protection and Privacy

For details on how we handle your personal data, please refer to our Privacy Policy.
Third-Party Links

Our website may include links to third-party sites for convenience. We are not responsible for the content or practices of those websites.
Governing Law and Jurisdiction

These Terms are governed by the laws of Australia. Any disputes arising out of your use of the site will be subject to the exclusive jurisdiction of Australian courts.
Contact Information

For questions or concerns, contact us at:Email: info@sugarspike.au 
Address: Unit 1, 63 Fawkner Street, Chapel Hill QLD 4069.